Terms and conditions

1. Scope of Services

The Company provides diagnostic, repair, maintenance, and related services for residential and commercial appliances.

All services are limited strictly to the work authorized by the client at the time of service. The Company is not responsible for issues outside the approved scope of work.

2. Service Call & Diagnostic Fee (Non-Refundable)

A service call and diagnostic fee applies to every service visit.

This fee covers technician travel time, on-site inspection, technical evaluation, and professional assessment based on the technician’s training and experience.

The service call and diagnostic fee:

• Is due regardless of whether repair is approved

• Is due regardless of outcome

• Is not refundable under any circumstance

• Is not contingent on successful repair

Diagnostic conclusions are based on the technician’s professional judgment at the time of inspection. A different opinion, alternative solution, or subsequent repair outcome does not invalidate the original diagnostic assessment nor entitle the client to a refund.

3. Estimates and Authorization

Estimates are provided after diagnosis and are valid for 7 days unless otherwise stated.

Client approval (verbal, written, electronic, or by conduct) constitutes authorization to proceed and acceptance of all associated charges.

If the client declines the recommended repair, the service call/diagnostic fee remains payable in full.

4. Pricing and Payment Terms

Payment is due immediately upon completion of service unless otherwise agreed in writing.

Accepted payment methods: Debit, cash, check, e-transfer, interact

The client is responsible for all reasonable collection costs, legal fees, and administrative expenses incurred in recovering unpaid amounts.

Ownership of installed parts remains with the Company until full payment is received.

The Company reserves the right to refuse future service for unpaid accounts.

5. Parts and Availability

All parts used for repairs are new, unless a different agreement is discussed and agreed upon with the customer.

Estimated completion times are approximate and not guaranteed.

The Company is not responsible for manufacturer delays, shipping delays, discontinued parts, or backorders.

Special-order parts may require deposits up to 100%. Deposits for special-order parts are non-refundable unless the part is defective or cannot be supplied.

6. Warranty

Labour Warranty

Labour is warranted for 90 days from the date of service unless otherwise specified in writing.

Parts Warranty

Parts are covered solely under the manufacturer’s warranty terms. The Company does not extend independent warranties beyond those provided by the manufacturer.

Warranty does not cover:

• Misuse, neglect, or abuse

• Power surges or electrical irregularities

• Water damage or plumbing issues

• Pest or rodent damage

• Pre-existing conditions

• Failures of unrelated components

• Normal wear and tear

Warranty claims must be reported promptly. Failure to notify the Company within a reasonable time may void warranty consideration.

7. Appliance Condition & Risk Acknowledgment

Appliance repair carries inherent risk, particularly with older units.

The client acknowledges that:

• Appliances over 8–10 years old may have increased risk of additional failures

• Repair does not guarantee restoration to original manufacturer condition

• Hidden defects may become apparent during or after service

• In rare cases, an appliance may become non-operational due to pre-existing wear, corrosion, electrical instability, or structural failure

The Company is not responsible for failures unrelated to replaced components.

8. Limitation of Liability

The Company shall not be liable for:

• Pre-existing conditions

• Hidden or latent defects

• Food loss

• Business interruption

• Loss of income

• Consequential, incidental, or indirect damages

• Manufacturer design defects

Maximum liability is strictly limited to the amount paid for the specific repair service performed.

9. Access and Work Environment

The client must provide:

• Safe and unobstructed access

• Proper electrical, gas, and water connections

• Removal of contents (food, laundry, etc.)

The Company reserves the right to refuse or discontinue service where conditions are unsafe or non-compliant.

10. Cancellations and No-Shows

Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee.

No-show appointments may incur the full service call charge.

11. Privacy

The Company collects personal information solely for scheduling, billing, communication, and service-related purposes.

Information is not sold or distributed except as required by law.

12. Governing Law

These Terms are governed by the laws of the Province of Quebec and applicable federal laws of Canada.

Any dispute shall be resolved within the judicial district of Montreal, Quebec.

13. Acceptance

By scheduling service, approving an estimate, permitting work to proceed, or remitting payment, the client confirms acceptance of these Terms and Conditions in full.